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Abstract

Impact Sourcing has been generally defined as a practice in Information Technology outsourcing (ITO) and business process outsourcing (BPO) that employs disadvantaged individuals to provide outsourcing services. There is an emerging interest in Impact Sourcing evidenced by a growing number of research in the field. However, as it is still at its nascent stage, no common definition of Impact sourcing has been established. This paper attempts to fill this gap. To accomplish this 21papers (professional and academic) on Impact Sourcing were reviewed to, among others, identify the various concepts that underpin Impact Sourcing and characteristics that make up the practice. Considering characteristics such as the primary activities, location and task types, a comprehensive definition of Impact Sourcing is offered.

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