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Abstract

Corporate Social Responsibility (CSR) is a concept that describes the relationship between industry and society. There is no doubt that CSR is an important component of businesses leads to customer loyalty as well as support from stakeholders. One of the CSR policies is concerning People with Disabilities (PWD). However, there is a lack of the CSR agenda on disability community, particularly in Malaysia hospitality industry. Therefore, this paper aims to investigate the commitment of Malaysian hospitality companies towards PWD. This paper will use sustainability indices that include stakeholders, visibility, human resource and accessibility to show responsible behavior of hospitality industry players. This conceptual paper looks into the CSR information regarding PWD in their sustainability reports or similar documents accessible through their websites. The contribution of this study will provide CSR guidelines in relation to PWD and the importance of their inclusion.

Keywords: Corporate Social Responsibility, People with Disability, Hospitality Industry and CSR Index

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